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8x8 Releases 6 Platform for CX Updates Aimed at Closing Operational Gaps

CMSWire.com·Dom Nicastro·27 days ago
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8x8 released six platform updates targeting AI deployment delays, queue monitoring gaps, login drop-off and CRM integration limits. The Gist Faster AI deployment . AI agents can be built and shipped with less integration overhead. Sharper IT visibility . Real-time analytics and dashboards improve queue and call monitoring. Lower friction for CX leaders . Teams can tighten integrations without new infrastructure or third-party vendors. 8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile authentication and CRM integration. According to the company , the updates address delays in AI deployment, gaps in queue monitoring, customer login drop-off and CRM integration limits. The six capabilities are available now or in early availability on the 8x8 Platform for CX.…

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