Originally published on AI Tech Connect.
What changed at Knowledge 2026 On 5 May 2026, ServiceNow opened its Knowledge 2026 keynote with a single argument: the chat era of enterprise AI is closing, and the workflow era is opening. The company announced Autonomous Workforce — a suite of role-scoped AI specialists that span IT operations, customer relationship management, HR service delivery, finance and procurement, legal operations, and a new Autonomous Security and Risk product. The pitch is that these are not chatbots that answer questions about a ticket; they are agents that close the ticket. Amit Zavery, ServiceNow's president and chief product officer, framed the shift bluntly during the keynote: "Advisory AI has run its course. Enterprises need AI that senses, decides, and securely acts." That sentence is doing a lot of…