14 people. paid-only pricing since launch. 3 competitors added freemium tiers in the past year. studied what happened. competitor A: freemium launched 8 months ago. free users: 12,000. paid conversions from free: 180 (1.5%). support tickets from free users: up 340%. team hired 2 support people to handle free-tier questions. net revenue impact: slightly negative when including support costs. competitor B: freemium launched 6 months ago. free users: 4,000. paid conversions: 240 (6%). their product has a natural usage ceiling that pushes users to paid. the conversion rate is sustainable. competitor C: freemium launched, reversed after 3 months. "the free users consumed more resources than the paid users generated." the pattern: freemium works when the product has a natural usage ceiling. it fails when free users consume support and infrastructure without a forcing function to convert. our product doesnt have a natural ceiling. the free version would be fully functional.…