For years, the conversation around enterprise AI focused on assistance. The technology was presented as a way to help employees write faster, search faster, analyse faster, and make better decisions. That was an important step, but it did not change the basic structure of work. In most organisations, people still carry the burden of repetitive operational tasks across finance, HR, procurement, customer support, and compliance. The software could guide the process, but the employee still had to complete it. We are now entering a period in which AI is no longer limited to supporting workflows from the sidelines, but is being trusted to carry out defined tasks within them. Gartner has projected that by 2028, 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024. That projection signals that AI is beginning to take shape as operational infrastructure, embedded into the daily machinery of how work gets done.…