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Alchemer Digital Adds Recurring Prompts, Multi-Target Interactions to Own Mobile VoC

CMSWire.com·Dom Nicastro·26 days ago
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Alchemer Digital adds recurring prompts and multi-target interactions, pushing that always-on in-app feedback should replace post-interaction survey. The Gist Enhanced feedback tools . Alchemer Digital adds recurring prompts and multi-target interactions. Proven impact metrics . Customers see higher app ratings and increased survey response rates. CX leader benefits . Digital and product teams gain efficiency, scalability and actionable user insights. Alchemer says always-on, in-app prompts will displace the post-interaction survey as the default voice of the customer channel for mobile-first brands. On May 6, the company announced enhancements to Alchemer Digital, its in-app feedback product for mobile apps, websites and SaaS applications. The update introduces recurring digital prompts, multi-target interactions and a faster, lighter SDK.…

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