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How a lost suitcase led to a two-year £4,500 legal wrangle with Ryanair

BBC News·@Bbc·2 months ago
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When Rosie McGrane landed in Copenhagen to discover her suitcase had not arrived with her, she did not expect the fight for compensation would still being going on two-and-a-half years later. But despite Edinburgh Sheriff Court ordering Ryanair to pay her almost £4,500 last July she is yet to receive anything from the airline. Rosie, with help from husband Chris, took the court action after months of what she described as "fruitless" emails and complaints. Ryanair originally did not engage with the court action but the airline has now appealed against the decision, stating that Rosie failed to complain upon arrival in Copenhagen, something she disputes. The saga began on 15 September 2023, when Rosie, from Kilmarnock, flew from Edinburgh to the Danish capital to run the city's half marathon. A self-described "Mrs just-in-case", she had a lot packed for her five-night stay. This included her running gear, headphones, tablet computer, and her nicest clothes.…

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