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ASAPP Deploys 5 AI Agents Across Contact Center Lifecycle

CMSWire.com·Dom Nicastro·about 1 month ago
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ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization. The Gist Integrated AI agents . ASAPP adds five specialized AI agents to CXP. End-to-end automation . Agents target full lifecycle of enterprise customer service operations. Enterprise impact focus . Customer service leaders may gain faster deployments and improved consistency at scale. ASAPP on April 27 announced five purpose-built AI agents within its Customer Experience Platform (CXP). The agents handle enterprise contact center operations from discovery through optimization, according to company officials . The New York-based company said the expansion advances CXP into a complete agentic platform with natively integrated agents that simplify agent building, enable continuous self-learning and surface actionable insights.…

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