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We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news
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We booked £4,000 in EasyJet flights – but it won’t let us postpone them all after devastating news

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We were organising our wedding for this June when the happiest period of our lives became a nightmare. Our two-year-old daughter was diagnosed with an aggressive grade 4 brain tumour requiring immediate life-saving surgeries. The prognosis is devastating. Amid the grief, we have been consoled by the compassion from companies large and small. Every business connected with our wedding, including the accommodation provider for my stag trip, has overridden their terms and conditions and offered a full refund. But not easyJet . My best man had booked the flights, totalling £4,000, for the 14 of us attending the stag do, but easyJet has refused his request for a credit note so we can postpone. The hospital provided a letter explaining the severity and rarity of the tumour, but easyJet’s “compassionate resolution” was the offer of a voucher for my fare only, and a refund of the tax element of the others. It argued that the others could still travel.…

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