📰00Beyond the bot: Building empathetic customer experiences with agentic AIMcKinsey Insights & Publications·@Mckinsey·2 months ago#isSjH1#mckinsey#insightsonoperations#operationsstrategy#englishlanguage🧰Tag tools✨Add tagAs agentic AI escapes pilot purgatory, more businesses are bringing best-in-class AI capabilities into their call centers—transforming operations and fundamentally improving customer experiences.15s0Read later0Read More